SCHUSTER FAMILY EYECARE

Our Clinic

Schuster Family Eyecare is a certified and licensed eye care clinic serving the greater Milwaukee area. We sublease office space within the Menomonee Falls and New Berlin Costco warehouses as an Independent Optometry practice, which means that a Costco membership is not required to have an exam at our office. We offer full-scope Optometric eye care including comprehensive eye exams for eyeglasses and contact lenses, medical eye exams to manage and treat ocular disease, and emergency eye care. The mission of Schuster Family Eyecare is to provide the highest quality eye care to all of our patients. Our goal is to provide personalized care to patients of all ages by treating each individual with dignity, respect, and courtesy. Schuster Family Eyecare will strive to earn our patients’ trust and loyalty, and we want to develop relationships with our patients that can last a lifetime. We are determined to maximize our patients’ quality of life by our commitment to their health and well-being. We will achieve this by staying on the cutting edge of technology with the latest equipment and training of our professional staff.

Dr. Bradley Schuster

Dr. Schuster grew up in the Twin Cities and received his Bachelor's degree in Biology with honors from Bethel University in St. Paul, Minnesota. He went on to graduate magna cum laude with his Doctorate in Optometry from Southern College of Optometry in Memphis, Tennessee. While in Optometry school, Dr. Schuster received both educational and clinical awards and was also a member of Beta Sigma Kappa International Optometric Honor Society, the College of Optometrists in Vision Development, and the Optometric Private Practice Club. His clinical experience includes externship rotations at Memphis VA Medical Center in Memphis, Tennessee and Coldwater Vision Center in Coldwater, Mississippi, where he focused on primary eye care and ocular disease. Dr. Schuster is a member of the Wisconsin and American Optometric Associations and participates in the InfantSee program. Dr. Schuster provides comprehensive eye exams for glasses and contact lenses to patients of all ages. His clinical interests include the treatment, management, and prevention of ocular diseases, co-management of cataract and LASIK surgeries, and the fitting of specialty contact lenses, especially to reduce myopia progression. Aside from Optometry, Dr. Schuster enjoys spending time with his wife and four children, singing and playing music, participating in a variety of sports, and relaxing in the great outdoors.

ROUTINE VS MEDICAL EYE EXAM FAQS

How is an exam determined to be routine vs medical?

Your reason for the exam, as well as the exam results determine whether your insurance company classifies the exam as routine or medical. A routine exam is defined by insurance companies as an office visit for the purpose of checking vision, screening for eye disease, and/or updating eyeglass or contact lens prescriptions. Routine eye exams produce a final diagnosis like nearsightedness, farsightedness, astigmatism, or presbyopia.

Vision Plans

Cover routine vision care and are designed to determine a prescription for eyeglasses/contact lenses and screen the internal/external health of the eye in a healthy person without known eye disease

Medical Plans

Provide coverage when medical conditions (i.e. diabetes) and eye conditions (i.e. cataracts, dry eye, glaucoma, macular degeneration) are present and requires diagnosis, management, and treatment as well as communication with another physician

What happens if my exam is considered medical?

A claim will be filed with your medical insurance and any co-pays and deductibles for that insurance will apply. Any non-covered service (i.e. refraction) must be paid out of pocket.

What is a refraction?

A refraction is the part of an office visit that the doctor uses to determine your eyeglass prescription. Vision plans cover both the routine eye exam and the refraction. Medical plans may not cover the cost of the refraction.

It is importance to realize that our office does not make these rules. They are defined by insurance companies. Your insurance is a contract between you and your insurance company. Not all services are covered benefits in all contracts.

INSURANCES ACCEPTED/PAYMENT OPTIONS

Our office accepts select vision and medical insurances including Davis Vision, Superior Vision, Spectera/UHC Vision, VSP, NVA, VBA, Medicare Part B, UHC/UMR/All Savers, Humana, Cigna and BCBS. Please call our office with your insurance information so that we may verify your benefits prior to your appointment. If we do not currently accept your insurance, we can provide you with an itemized receipt that you may submit to your insurance for reimbursement.*We accept most methods of payment including credit/debit, checks, and FSA/HSA accounts.*

Please note that out of pocket examination costs vary depending on the complaint that brings you into the office, if you have vision/medical insurance, and what the applicable copay/deductible may be. We will try our best to provide you with an estimate of your exam costs, but the final decision about the exam level will depend solely on the doctor's evaluation. Please provide us with your insurance information ahead of time, so we may check your eligibility and out of pocket costs before your visit.

General Policies

Appointments and Arrival Times

Please schedule appointments by calling our office at (262) 946-6075 (Menomonee Falls), (262) 599-7045 (New Berlin) or going online at www.schusterfamilyeyecare.com.

So that we can get you checked in on time, we ask that you arrive at least 10 minutes prior to your scheduled appointment time. For your convenience, we provide online forms for you to complete ahead of your appointment. Completion of online forms prior to you appointment will expedite your check in process.

Please give 24 hour or more notice for all appointment cancellations. This 24 hour or more notice may allow us to fill your appointment time with someone on our wait list. We understand that our patients are busier than ever and unavoidable conflicts may occur. However, as a courtesy please notify us as early as possible.

Cancellation and No Show Policy

Our policy regarding cancellations within 24 hours or missing an appointment without notice is as follows:

First appointment missed:

No charge (However, scheduling for all future appointment will require a $20.00 non-refundable deposit.).

If you keep this second appointment:

Your $20.00 deposit can be applied to any charges you incur during your visit.

Compared to most healthcare offices who charge a “last minute cancellation fee” on the first occurrence, our office policy is very forgiving. However, we must consider the needs of our patients on our wait list.

Late Arrivals

Our office strives hard to see our patients in a timely manner. Therefore, if you arrive 15 or more minutes late, we may have to reschedule your appointment.

What You Should Bring to Your Appointment

Please bring an insurance card to your appointment. Failure to provide this information may require payment for the full cost of the appointment at the time of service.

Please also bring your most current pair of glasses and if you have them, sunglasses. If you are a contact lens wearer, please bring a copy of your contact lens prescription and/or your contact lens boxes with you.

Before patients arrive in our office, we attempt to verify insurance coverage. If the benefits cannot be verified, the full charge of the visit must be paid before leaving the office. Although we provide this research as a courtesy, it is still the patient’s responsibility to check with their insurance plan regarding their coverage. Additionally, it is important to confirm that Dr. Schuster, with whom you have an appointment, is in network with your plan.